PRACTICE OF PROVIDING ELECTRONIC SERVICES IN THE FIELD OF MIGRATION AND CITIZENSHIP BY THE STATE MIGRATION SERVICE OF UKRAINE

Abstract

The scientific article is devoted to the characterization of the State Migration Service of Ukraine's activities in the field of electronic services in the field of migration and citizenship. The author presents the main aspects of providing electronic services in the field of migration processes and their legal and regulatory consolidation at the legislative level, and describes the main legal acts relating to the work of the State Migration Service in Ukraine. The desire to build a new model of public administration in Ukraine must be supported by effective measures to reform the system of executive, state and other authorities. Administrative services play a special role in the administrative reform process. After all, the level of relations between the state and the people, the state of human rights and freedoms depends on how effectively this sector works. It should be noted that people-oriented models of citizen service have long been implemented in developed European countries. Today, unfortunately, the administrative and service portal of the government cannot boast of the flawless operation of the integral system of online electronic services in the field of migration and citizenship, or even its individual components, if, for example, it is a question of issuing results in the form of sending an electronic document to the customer's e-mail. Currently, e-government performs mostly presentation and information-analytical functions, playing a supporting role in the dominance of traditional management technologies. Implementation of the solution is one of the key stages in the process of exercising the rights and obligations of citizens, during which all activities related to the provision of electronic services in the field of migration and citizenship reach their logical conclusion. Public administration entities must carry out general actions, creating optimal conditions for making timely and correct decisions. The effective exercise of citizens' rights and fulfillment of their duties in the field of migration processes depend on their actions.